Politique de remboursement

Refunds, Store Credit, or Exchange
All returns for refund, exchange, or store credit must be sent back to melvincucci within 30 days of receiving your package.

Return Requirements
All returns must have the security tag intact and meet the following criteria: garments must be unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of wear. All original packaging and hangers must be included in order to receive a full refund/store credit.
We reserve the right to refuse any return that does not meet our requirements.
Please note that we do not accept returns of melvincucci items purchased from third-party retailers.

Restocking Fee
Please note that there is a $10 restocking fee for all returns that are requesting a refund. Returns requesting store credit or exchange will not receive a restocking fee.

Delivery Countries Limits

Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.

Melvincucci will not accept any dispute about delivery once order dispatched if ship to countries below:

<<Haiti, Kyrgyzstan, Madagascar, Nigeria, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>

We will attempt to deliver but they might be delays but be rest assured you will get your order delivered at your door step. It is thereby agreed that regardless of the shipping date agreed at checkout, melvincucci reserves the right to extend the delivery date. 

Delayed Orders

Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to melvincucci.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail. If the shipment was prevented or delayed in whole or in part by reason of war, earthquake, flood, virus, storm, heavy snow the delivery time will be recount once the orders shipped out. Melvincucci will not be liable for the delay shipment of the orders. However, Melvincucci will notify you by Message, Skype, Email, Line, WhatsApp etc within 5 days.

 

Shipping Method Limits

Some shipping methods will be untrackable when orders arrived at some Countries, State, City, Melvincucci will not accept any dispute when you choose shipping method and ship to the limit countries. And Melvincucci will not recommend you to use those shipping methods when delivery countries are limited

China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.

HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.

DHL: Remote address will charge additional cost, we will contact you once found it.

Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.

By default, there is a fixed price for shipping at melvincucci.com but that does not mean it is the final shipping fee. Due to fluctuating shipping price we are required to bill you the final shipping fee when we send out your order or refund you completely if you refuse to disagree upon receiving our notification email.

 

 

Wrong address

The customerr is responsible to provide the correct address. Melvincucci will charge the customer any and all fees associated with a wrong address is provided. If the apartment/suite number is not included or a wrong postal code is provided and reshipping is required, there will be a re-shipping charge equal to the original shipping charge pair by Vendor. There will be a 10% restocking fee for all packages returned to Supplier because of a bad address being supplied.

 Effectiveness

This Agreement takes effect as of the date user registered.  This Agreement is governed by the laws of Nigeria. The Parties agree to resolve any disputes in good faith and cooperation.